The Value of Offering a Guarantee

Many businesses are now making promises and commitments – in the form of “guarantees” – to underpin their brand reputation and product offering.

At Bold Clarity, we offer a guarantee that if you don’t get value from a session we facilitate with you and your leadership team, then you don’t pay us. This monetary value helps to make sure we deliver what we say we will and takes away the risk of our clients using us.

Many of our clients have seen the value and offer one too.

How to create a healthy team

Building a Healthy team

Building a healthy team – and a great team culture – are two of the most important factors in business success.

Having run businesses for the past 20 years – both before and after I became an Entrepreneurial Operating System Implementer – I know the value of ensuring you have the right people, in the right role, all working towards the same goal.

A key element of EOS is to create a healthy, cohesive leadership team, and the “People” element of the system focuses on making sure you employ people who share your vision and are going to help your business to thrive.

In this guide, we are offering our advice about to how to structure and develop a healthy team the EOS way, using the tools and techniques it provides.

Guest post: why offer a guarantee?

This month’s guest post is from our EOS graduates Welcome Gate. Matt Robson, their Head of Sales and Marketing, explains why they offer a guarantee.
What does Welcome Gate do?

Welcome Gate make genuine recommendations, and install and maintain cutting-edge electronic security solutions, to ensure maximum security. At Welcome Gate we offer consultancy, research, design, installation & ongoing support.

Protecting intellectual property, physical assets & your staff is very important in a cyber world. At Welcome Gate we take the time to understand your business needs and see how we can think beyond security, integrating systems with open API (Application programming interface), and reviewing associated risk to assist with threat awareness to mitigate that risk & maintain compliance in an ever changing world.

Why you should offer a guarantee to clients

Our seventh Bold Clarity Quick Tips video discusses the benefits to your business if you offer a guarantee for your services.

To offer a guarantee is part of the marketing strategy you create as you complete your Vision/Traction Organiser when you are implementing the Entrepreneurial Operating System.

Bold Clarity provides EOS implementation, and our guarantee is that if you don’t find value from the session, you don’t have to pay.

Julia Langkraehr, founder of Bold Clarity, explains how to offer a guarantee like this takes the risk away from your customers of doing business with you.

Read a case study: why our clients Welcome Gate offer a guarantee. 

Watch more Bold Clarity Quick Tips on the Bold Clarity Youtube Channel.

We release a new video every month, giving expert advice on leadership, entrepreneurship and the Entrepreneurial Operating System.

The Entrepreneurial Operating System is a way of organising your business to help it scale and grow. Julia is a Certified EOS Implementer who can help you embed it in your company. If you’d like to to find out more about EOS, then just get in contact.

How to get your whole team on board with EOS

ALPS group of companies is a leading provider of Motor Claims Solutions, Road Rescue Services and Legal Expenses Insurance products to Insurance Brokers, Networks & Intermediaries throughout the UK. 

Here the Managing Director, Ian Micklewright explains why they chose to run an EOS middle managers workshop for the whole management team, to explain the system to the wider team. 

How to create a culture in your business – Bold Clarity EOS Tips Six

The sixth video in our quick tips series examines how to create a culture in your business.

The founder of Bold Clarity and UK-based EOS Implementer, Julia Langkraehr, describes the five steps she has taken to grow the culture of her business, from hiring around her core values to regular meetings to continue to learn as a leader.

 

Watch more Bold Clarity Quick Tips on the Bold Clarity Youtube Channel.

We release a new video every month, giving expert advice on leadership, entrepreneurship and the Entrepreneurial Operating System, which provides an effective way to organise your business.

If you’d like to to find out more about how to create a culture in your business, or about EOS, then just get in contact. 

How to give employee feedback

You want your business to be the best. That means getting the best from every employee and ensuring they all work towards the same common goal of taking your company to the next level.

As a UK Certified EOS Implementer, I’m often asked the same question: how do I ensure my employees are motivated and efficient. I believe it is one of our most important jobs as leaders and managers.

People want feedback, they want to do a good job, to know it, and to be recognised and rewarded when they do.

How EOS has helped me make better decisions

Keren Lerner is the owner of our clients Top Left Design, a design and marketing agency she founded in 2002.  Here she discusses how her decision-making processes have changed since her company started implementing EOS in 2015. 

In the past when I had a business worry, I would either mull it around for ages, procrastinate thinking about it, or (most often in my case) make a quick decision so I could just move on with my life!

EOS: Challenging the leadership team

In our February guest post, Adrian Gregory, the CEO of our client Data IQ, describes some of the challenges his leadership team faced, while implementing EOS – and how quickly the team has come on board to create a plan and vision for the future.

 

  1. Can you explain a little about Data IQ – what you do, how many employees you have, how long you have been in business?

DataIQ is a membership business, which connects, educates and supports a fast growing community of data and analytics professionals.  We also connect vendors to this community to generate business leads, build brand awareness and drive business success.

We’ve been going for 3-years as a stand-alone business, 5-years as a content marketing programme for our sister business DQM GRC.  Today we have 18 staff of which 12 are full time.

 

dataIQ logo

How an operating system helped our business: guest post

In the second of our monthly guest posts, Jane Wheeler,  from our clients Hine Legal, describes how introducing an operating system into their business has helped them focus on their priorities and solve issues facing them.

Hine Legal is a specialist employment law firm.

It was set up by Nick Hine in 2011.  Nick’s vision was to provide practical, user-friendly employment law advice for businesses and individuals.  The firm currently has 7 employment lawyers and 2 support staff.

It advises on a range of employment matters: for businesses, it advises on all issues arising in the lifecycle of the employment relationship (so, drafting new employment contracts, advising on difficult matters in the workplace – such as sickness and poor performance – helping businesses handle employment claims and providing practical training for managers and HR to equip them to deal more confidently with matters in the workplace when they arise).

For individuals (typically senior executives and board level individuals) Hine Legal advises on navigating tricky situations in the workplace.

Right-sizing your leadership team

As I speak with entrepreneurs and business owners, one of the most common questions I ask is “Who is on your leadership team?”.

I’m often met with a wry look, and the answer is “Well, I’m not really sure.”  Or they start trying to justify and make excuses as they explain who they think it may be. “Well, it should be this, but I may have too many people.” Typically they’re not clear and unsure.

How to discover your three uniques

In my time as an entrepreneur, and working with entrepreneurs, I’ve realised that the companies which are most successful are those with a clear vision about what they do, and what they want to achieve.

They are able to define what EOS terms their “three uniques”. These are the three things that in combination mark the company out from its competitors.

It’s why a customer would choose your brand over any others.

Often a business leader might identify their people, their customer service or quality as their three uniques.

How to be a better leader: Bold Clarity EOS Tips One

Quick business tips from EOS Implementer, Julia Langkraehr of Bold Clarity.

The first in the series focuses on how to be a better leader.

Julia explains the three qualities that help you be a better leader:

1. Surround yourself with people smarter than you

2. Continuous learning

3. Work on listening skills

Watch more Bold Clarity Quick Tips on the Bold Clarity Youtube Channel. We release a new video every month, giving expert advice on leadership, entrepreneurship and the Entrepreneurial Operating System.

If you’d like to to find out more about EOS, then just get in contact.

Will implementing an operating system stifle innovation and creativity?

When it comes to implementing an operating system into a workplace, I often hear the same objection – “they’ll hinder creativity”.

Is that actually true?  The best place to start would probably be explain what an operating system is.

What is an operating system?

An operating system is a way of running your business, using a proven method, so that every aspect is organised, documented and managed.

The operating system we recommend is the Entrepreneurial Operating System (EOS). This includes a set of tools and a process, customised for your business, which organises the entire company in the same way.

How to take control of your business

Today, you can take control of your business by using the Entrepreneurial Operating System (EOS) to improve your business performance.

There are two major decisions you need to make:

  1. Is EOS is right for you and your team – are you willing to make changes and decisions?
  2. Who is the right implementer to help you – you need to look for the right experience and chemistry match

Before you make these decisions, let us look at EOS more carefully so you can understand how it works to improve your business.

Book review: Good to Great, by Jim Collins

When people discuss the most influential business books, Good to Great: Why Some Companies Make the Leap…and Others Don’t, by Jim Collins, is one of the most frequently mentioned.

It’s sold over four million copies and remains one of the most instructive and important leadership resources, carrying wisdom that has remained pertinent since its publication in 2001.

The Entrepreneurial Operating System takes inspiration from Good to Great, and creates simple tools which help you put the characteristics of what makes a good company into practice.

Hitting and breaking through the ceiling

Business growth is rarely smooth and easy.

It tends to occur in spurts, often as a business responds to the things going on around it – a changing the economic climate, winning and losing customers, launching new products and services, increased competition in the market and so on.

Having shifted to accommodate the new environment, a company will often plateau as it is set up and structured with people and processes to generate the revenue it is producing. It is not set up to generate two or three times that.

So change is needed. What got you here, won’t get you to the next level.

Setting Targets the EOS way

Most business owners recognise the importance of setting targets.

Leaders regularly set goals to achieve in the next quarter, next year, three and perhaps five years. But ten years? Really?

Introducing the BHAG

Some leaders find it difficult to set a ten year goal because they dealing with day-to-day pressures and continually firefighting.

One of my clients said; “I can’t think 10 years in advance. Why set a 10 year target?”

Implementing EOS – Self-implementation vs using a Professional EOS Implementer

Many businesses around the globe have discovered the discipline, focus and accountability that the Entrepreneurial Operating System brings.  

One of the key decisions for companies at the start of the process is how to implement EOS.

An effective implementation can mean the difference between the system working and helping a business to grow and scale, or it remaining unstructured, inefficient, disorganised – and stuck.

How the EOS process works

Most people are surprised to learn that the EOS tools are all free and open source. The system is described in Gino Wickman’s book Traction.

There are three different ways to introduce EOS into your business.

  • Some people choose to self-implement EOS, using Traction as a guide and the free downloaded tools.
  • Secondly, you can choose supported self-implementation, where for a small fee you can join Basecamp, which includes videos, explanations and access to the tools.
  • And then thirdly, my clients have chosen to engage a Certified EOS Implementer™, to lead them through the EOS process.