The Value of Offering a Guarantee
Many businesses are now making promises and commitments – in the form of “guarantees” – to underpin their brand reputation and product offering.
At Bold Clarity, we offer a guarantee that if you don’t get value from a session we facilitate with you and your leadership team, then you don’t pay us. This monetary value helps to make sure we deliver what we say we will and takes away the risk of our clients using us.
Many of our clients have seen the value and offer one too.
Guest post: why offer a guarantee?
This month’s guest post is from our EOS graduates Welcome Gate. Matt Robson, their Head of Sales and Marketing, explains why they offer a guarantee.
What does Welcome Gate do?
Welcome Gate make genuine recommendations, and install and maintain cutting-edge electronic security solutions, to ensure maximum security. At Welcome Gate we offer consultancy, research, design, installation & ongoing support.
Protecting intellectual property, physical assets & your staff is very important in a cyber world. At Welcome Gate we take the time to understand your business needs and see how we can think beyond security, integrating systems with open API (Application programming interface), and reviewing associated risk to assist with threat awareness to mitigate that risk & maintain compliance in an ever changing world.
Book review: Great by Choice, by Jim Collins
‘Great by Choice’, by Jim Collins and Morten Hansen, delivers a potent management message which really resonated with me.
Most people know how successful Norwegian Roald Amundsen was on his mission to be the first to reach the South Pole. His is a story of meticulous preparation and ice-cool composure in the most difficult circumstances.
We are also told of the failed expedition of British Captain Robert Scott, whose approach was one that had a more amateur feel to it, utilising make-do-and-mend improvisation.
How to get your whole team on board with EOS
ALPS group of companies is a leading provider of Motor Claims Solutions, Road Rescue Services and Legal Expenses Insurance products to Insurance Brokers, Networks & Intermediaries throughout the UK.
Here the Managing Director, Ian Micklewright explains why they chose to run an EOS middle managers workshop for the whole management team, to explain the system to the wider team.
How to give employee feedback
You want your business to be the best. That means getting the best from every employee and ensuring they all work towards the same common goal of taking your company to the next level.
As a UK Certified EOS Implementer, I’m often asked the same question: how do I ensure my employees are motivated and efficient. I believe it is one of our most important jobs as leaders and managers.
People want feedback, they want to do a good job, to know it, and to be recognised and rewarded when they do.
How to use your ‘Issues List’
One thing business owners and leaders tend to misinterpret is the term ‘Issues List’ when they are using the Entrepreneurial Operating System (EOS).
In order to move understand, we need to redefine our definition of “issues”. For most people, the natural reaction in their brain is to think of bad things once the word issue is used. Instead, you need to visualise it as somewhere to park all of the topics you need to solve in your business – positive or negative.
Just Decide: Bold Clarity Quick Tips Video Five
Quick Business Tips from EOS Implementer, Julia Langkraehr, of Bold Clarity.
Statistics say we have to make 35,000 decisions a day, so the fifth in our video series focuses on the importance of being decisive in business, so the topic of this video is “Just Decide”.
Julia advises that if you make decisions – even the wrong ones – that helps your business move forward. Our free E-book Decide shows you how to make faster and better decisions.
Watch more Bold Clarity Quick Tips on the Bold Clarity Youtube Channel. We release a new video every month, giving expert advice on leadership, entrepreneurship and the Entrepreneurial Operating System.
Using a system such as the Entrepreneurial Operating System can help your business to thrive. To find out more about EOS, give us a call on +44 (0)7795 667480.
How EOS has helped me make better decisions
Keren Lerner is the owner of our clients Top Left Design, a design and marketing agency she founded in 2002. Here she discusses how her decision-making processes have changed since her company started implementing EOS in 2015.
In the past when I had a business worry, I would either mull it around for ages, procrastinate thinking about it, or (most often in my case) make a quick decision so I could just move on with my life!
EOS: Challenging the leadership team
In our February guest post, Adrian Gregory, the CEO of our client Data IQ, describes some of the challenges his leadership team faced, while implementing EOS – and how quickly the team has come on board to create a plan and vision for the future.
- Can you explain a little about Data IQ – what you do, how many employees you have, how long you have been in business?
DataIQ is a membership business, which connects, educates and supports a fast growing community of data and analytics professionals. We also connect vendors to this community to generate business leads, build brand awareness and drive business success.
We’ve been going for 3-years as a stand-alone business, 5-years as a content marketing programme for our sister business DQM GRC. Today we have 18 staff of which 12 are full time.
The fourth leadership ability: systemising
Growing a business requires a specific set of leadership abilities. You need to manage the day-to-day while helping your team to execute better and be more efficient.
The key to successful business development lies in focusing on your main goals and then optimising your company’s routine in order to achieve those aims.
What are the five crucial leadership abilities?
We’ve spoken before about The Entrepreneurial Operating System (EOS) – Five Key Leadership Abilities™ that are essential for business success in any industry. These include: the ability to simplify, delegate, predict, systemise, and structure.
Who’s running your business: Bold Clarity EOS Tips Three
Quick business tips from Julia Langkraehr of Bold Clarity.
The third in the series focuses on “Who’s running your business”, Julia describes the five common frustrations she sees in entrepreneurs trying to lead, grow and scale a business.
1. Direction – they don’t know where they’re going
2. People – they don’t seem to listen
3. Growth – is flat
4. Profit – there isn’t enough
5. They’re stuck – nothing’s working
If you have any of these, consider running your business using an operating system, a holistic approach which can transform your business from top to bottom.
Watch more Bold Clarity Quick Tips on the Bold Clarity Youtube Channel. We release a new video every month, giving expert advice on leadership, entrepreneurship and the Entrepreneurial Operating System.
Using a system such as the Entrepreneurial Operating System can help you scale a business. To find out more about EOS, give us a call on +44 (0)7795 667480.
Right-sizing your leadership team
As I speak with entrepreneurs and business owners, one of the most common questions I ask is “Who is on your leadership team?”.
I’m often met with a wry look, and the answer is “Well, I’m not really sure.” Or they start trying to justify and make excuses as they explain who they think it may be. “Well, it should be this, but I may have too many people.” Typically they’re not clear and unsure.
How to discover your three uniques
In my time as an entrepreneur, and working with entrepreneurs, I’ve realised that the companies which are most successful are those with a clear vision about what they do, and what they want to achieve.
They are able to define what EOS terms their “three uniques”. These are the three things that in combination mark the company out from its competitors.
It’s why a customer would choose your brand over any others.
Often a business leader might identify their people, their customer service or quality as their three uniques.
What’s the Value of Listening Skills to a Leader?
As a business leader, listening shows that you appreciate your team and it forges trust between you and your employees.
We all feel the need to be recognised and one of the ways leaders can recognise team members is to praise them in public and be sure to give them the time they need.
It is one of the most important leadership skills you can develop.
The best leaders give their teams the necessary tools, resources, training, technology, people, and most importantly their time and attention.
Are you a Fox or a Hedgehog?
The rabbit and the tortoise. The wolf in sheep’s clothing. The three little pigs. Animals have featured in tales about morals and decisions about life since dawn began. But have you heard about the hedgehog and the fox?
The concept stems from an ancient Greek parable, which roughly translates as “the fox knows many things, but the hedgehog knows one thing”.
In 1953, famous philosopher Isaiah Berlin applied this to how we live in modern society. He said that people can be split into one of two creatures – foxes and hedgehogs.
Foxes choose to pursue a great many things at one time, but as a result, they achieve very little.
Book review: The Four Obsessions of an Extraordinary Executive, by Patrick Lencioni
This masterpiece from the business author Patrick Lencioni is one of six books that inspired EOS.
Anyone familiar with Patrick Lencioni’s work will know how popular his ideas are among business leaders.
The Four Obsessions of an Extraordinary Executive is aimed at leaders with a studious nature and open to learning about business culture.
Four benefits of providing coaching for your team
You may have never considered offering business coaching to your leadership team.
You might think it is too expensive, or too hard to find the right coach, or you may not have realised what the benefits would be for your business.
Here are four of our top benefits to consider:
Five leadership abilities for business growth
Growing any business entails strong leadership skills.
A good leader helps maintain and enhance the employee motivation and creativity required to increase levels of service or the products you are offering.
Signs your business growth is slowing
Businesses never grow in a straight line, they generally thrive and grow then “hit a ceiling” when they reach a period of slowdown or growing pains.
When this happens, business leaders often feel they’re stuck in a rut or overwhelmed and frustrated with daily operations.
Five leadership abilities for business growth
These five essential leadership abilities will help you break through the ceiling and get back on track:
Four ways to improve communication with remote and flexible workers
In order to stay competitive with changing work patterns, most companies need to consider a policy for remote and flexible working.
With so many advances in technology, it doesn’t make sense for people to waste time commuting during peak hours, when they can work remotely, far more conveniently and efficiently.
Companies which focus on results, rather than the number of hours seen at a desk, will be able to attract the smartest, most personally responsible and accountable team members.
I can see a number of companies outsourcing to the best person, regardless of where they are located, whether in the UK or elsewhere. For example, my outsourced marketing contractor uses a graphic designer who lives in Canada.
How to manage millennials
There is a lot of noise around at the moment about how to manage millennials.
But what exactly is a millennial? When I canvassed the team in the office, the one person we thought was a millennial – our office assistant – did not identify as one.
She described them as “following the latest trend”, “high maintenance”, “seeking approval through social media” and “shallow.”
She felt that they are afraid of showing who they really are, being themselves and it’s hard to have a genuine conversation about things that matter with them.
Although she is officially a millennial (Wikipedia defines them as having been born between 1981 to 1996 – 22 to 37 year olds), she believes it’s become more a description of a type of person than simply being defined by the dates you were born.