The Value of Offering a Guarantee

Many businesses are now making promises and commitments – in the form of “guarantees” – to underpin their brand reputation and product offering.

At Bold Clarity, we offer a guarantee that if you don’t get value from a session we facilitate with you and your leadership team, then you don’t pay us. This monetary value helps to make sure we deliver what we say we will and takes away the risk of our clients using us.

Many of our clients have seen the value and offer one too.

How to create a healthy team

Building a Healthy team

Building a healthy team – and a great team culture – are two of the most important factors in business success.

Having run businesses for the past 20 years – both before and after I became an Entrepreneurial Operating System Implementer – I know the value of ensuring you have the right people, in the right role, all working towards the same goal.

A key element of EOS is to create a healthy, cohesive leadership team, and the “People” element of the system focuses on making sure you employ people who share your vision and are going to help your business to thrive.

In this guide, we are offering our advice about to how to structure and develop a healthy team the EOS way, using the tools and techniques it provides.

Guest post: why offer a guarantee?

This month’s guest post is from our EOS graduates Welcome Gate. Matt Robson, their Head of Sales and Marketing, explains why they offer a guarantee.
What does Welcome Gate do?

Welcome Gate make genuine recommendations, and install and maintain cutting-edge electronic security solutions, to ensure maximum security. At Welcome Gate we offer consultancy, research, design, installation & ongoing support.

Protecting intellectual property, physical assets & your staff is very important in a cyber world. At Welcome Gate we take the time to understand your business needs and see how we can think beyond security, integrating systems with open API (Application programming interface), and reviewing associated risk to assist with threat awareness to mitigate that risk & maintain compliance in an ever changing world.

Why you should offer a guarantee to clients

Our seventh Bold Clarity Quick Tips video discusses the benefits to your business if you offer a guarantee for your services.

To offer a guarantee is part of the marketing strategy you create as you complete your Vision/Traction Organiser when you are implementing the Entrepreneurial Operating System.

Bold Clarity provides EOS implementation, and our guarantee is that if you don’t find value from the session, you don’t have to pay.

Julia Langkraehr, founder of Bold Clarity, explains how to offer a guarantee like this takes the risk away from your customers of doing business with you.

Read a case study: why our clients Welcome Gate offer a guarantee. 

Watch more Bold Clarity Quick Tips on the Bold Clarity Youtube Channel.

We release a new video every month, giving expert advice on leadership, entrepreneurship and the Entrepreneurial Operating System.

The Entrepreneurial Operating System is a way of organising your business to help it scale and grow. Julia is a Certified EOS Implementer who can help you embed it in your company. If you’d like to to find out more about EOS, then just get in contact.

How to get your whole team on board with EOS

ALPS group of companies is a leading provider of Motor Claims Solutions, Road Rescue Services and Legal Expenses Insurance products to Insurance Brokers, Networks & Intermediaries throughout the UK. 

Here the Managing Director, Ian Micklewright explains why they chose to run an EOS middle managers workshop for the whole management team, to explain the system to the wider team. 

How to use your ‘Issues List’

One thing business owners and leaders tend to misinterpret is the term ‘Issues List’ when they are using the Entrepreneurial Operating System (EOS).

In order to move understand, we need to redefine our definition of “issues”.  For most people, the natural reaction in their brain is to think of bad things once the word issue is used. Instead, you need to visualise it as somewhere to park all of the topics you need to solve in your business – positive or negative.

How EOS has helped me make better decisions

Keren Lerner is the owner of our clients Top Left Design, a design and marketing agency she founded in 2002.  Here she discusses how her decision-making processes have changed since her company started implementing EOS in 2015. 

In the past when I had a business worry, I would either mull it around for ages, procrastinate thinking about it, or (most often in my case) make a quick decision so I could just move on with my life!

EOS: Challenging the leadership team

In our February guest post, Adrian Gregory, the CEO of our client Data IQ, describes some of the challenges his leadership team faced, while implementing EOS – and how quickly the team has come on board to create a plan and vision for the future.

 

  1. Can you explain a little about Data IQ – what you do, how many employees you have, how long you have been in business?

DataIQ is a membership business, which connects, educates and supports a fast growing community of data and analytics professionals.  We also connect vendors to this community to generate business leads, build brand awareness and drive business success.

We’ve been going for 3-years as a stand-alone business, 5-years as a content marketing programme for our sister business DQM GRC.  Today we have 18 staff of which 12 are full time.

 

dataIQ logo

Five leadership abilities: Bold Clarity Quick Tips Four

Quick business tips from Julia Langkraehr of Bold Clarity.

Our fourth video examines Five Key Leadership Abilities that can help leadership teams break through the ceiling when growth stagnates: simplify, delegate and elevate, predict, systemise and structure.

These are central to the Entrepreneurial Operating System, which helps business to scale and grow.

Watch more Bold Clarity Quick Tips on the Bold Clarity Youtube Channel. We release a new video every month, giving expert advice on leadership, entrepreneurship and the Entrepreneurial Operating System.

Using a system such as the Entrepreneurial Operating System can help your business to thrive. To find out more about EOS, give us a call on +44 (0)7795 667480.

How an operating system helped our business: guest post

In the second of our monthly guest posts, Jane Wheeler,  from our clients Hine Legal, describes how introducing an operating system into their business has helped them focus on their priorities and solve issues facing them.

Hine Legal is a specialist employment law firm.

It was set up by Nick Hine in 2011.  Nick’s vision was to provide practical, user-friendly employment law advice for businesses and individuals.  The firm currently has 7 employment lawyers and 2 support staff.

It advises on a range of employment matters: for businesses, it advises on all issues arising in the lifecycle of the employment relationship (so, drafting new employment contracts, advising on difficult matters in the workplace – such as sickness and poor performance – helping businesses handle employment claims and providing practical training for managers and HR to equip them to deal more confidently with matters in the workplace when they arise).

For individuals (typically senior executives and board level individuals) Hine Legal advises on navigating tricky situations in the workplace.

Will implementing an operating system stifle innovation and creativity?

When it comes to implementing an operating system into a workplace, I often hear the same objection – “they’ll hinder creativity”.

Is that actually true?  The best place to start would probably be explain what an operating system is.

What is an operating system?

An operating system is a way of running your business, using a proven method, so that every aspect is organised, documented and managed.

The operating system we recommend is the Entrepreneurial Operating System (EOS). This includes a set of tools and a process, customised for your business, which organises the entire company in the same way.

The benefits of using Traction® Tools

Traction® Tools is a dashboard & workspace software for businesses implementing the Entrepreneurial Operating System (EOS).

It is your go-to place to store all the things you need to run your business efficiently.

At Bold Clarity, we use Traction® Tools every day. We use it to update our to do lists, add issues that need to be addressed, keep track of client updates, monitor progress on our quarterly priorities, and track the most important numbers in the business.

We can see everyone’s to do lists, headlines and issues, in one place, and are able to automate our Level 10 meetings. This makes us more efficient, productive and helps us to develop good habits and discipline.

Setting Targets the EOS way

Most business owners recognise the importance of setting targets.

Leaders regularly set goals to achieve in the next quarter, next year, three and perhaps five years. But ten years? Really?

Introducing the BHAG

Some leaders find it difficult to set a ten year goal because they dealing with day-to-day pressures and continually firefighting.

One of my clients said; “I can’t think 10 years in advance. Why set a 10 year target?”

Implementing EOS – Self-implementation vs using a Professional EOS Implementer

Many businesses around the globe have discovered the discipline, focus and accountability that the Entrepreneurial Operating System brings.  

One of the key decisions for companies at the start of the process is how to implement EOS.

An effective implementation can mean the difference between the system working and helping a business to grow and scale, or it remaining unstructured, inefficient, disorganised – and stuck.

How the EOS process works

Most people are surprised to learn that the EOS tools are all free and open source. The system is described in Gino Wickman’s book Traction.

There are three different ways to introduce EOS into your business.

  • Some people choose to self-implement EOS, using Traction as a guide and the free downloaded tools.
  • Secondly, you can choose supported self-implementation, where for a small fee you can join Basecamp, which includes videos, explanations and access to the tools.
  • And then thirdly, my clients have chosen to engage a Certified EOS Implementer™, to lead them through the EOS process.

How to identify, discuss & solve your issues

In a recent EOS session, I had a revealing conversation with the business founder which highlights an issue many businesses face.

He said, “I’m used to making all the decisions myself, and it’s been an adjustment for me to include others in the decision-making process.”

Some founders find it hard to let go.

Six benefits of running your business on EOS

EOS can make rapid, tangible differences to the way your business operates – from better communication and greater transparency to stronger structures and improved accountability.

Here some of our clients describe their top six benefits of running your business on EOS.

“Following each meeting we had a list of actions and assistance to ensure our tasks were completed before the next session. The best thing was that the team can see the results immediately. They see things changing, whereas in the past we would promise but never execute.”     Jason Choy, Welcome Gate MD

“We’ve found that we can embed effective business tools into our day to day habits – it turns out we all like to track, measure and create useful magic spreadsheets more than we thought!” Keren Lerner, Top Left Design CEO

What is your VTO?

The Vision/Traction Organiser (VTO) is probably the most important document you’ll complete, if you’re running your business on the Entrepreneurial Operating System.

It is a unique two-page template for organising plans and forecasts the future of a company. Once completed it acts as a time-management tool, helping you decide when to action each element of your strategy.

We have all seen simple one-page solutions for creating and organising your company strategy, but the VTO is different.